Orders are typically processed and shipped within 1-2 business days after payment is confirmed. A tracking number will be provided once your order is on its way.

If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue, and if the package cannot be delivered for any reason, we will issue a full refund.

We offer a 30-day refund policy and a 15-day free product return. If you are not satisfied with your order, please contact us within 30 days of receiving your package. You may request a refund or return the product within 15 days at no additional cost. Our team is dedicated to finding a solution that ensures your satisfaction.

Yes, all our products are manufactured according to strict industry standards and undergo rigorous testing to ensure safety and efficacy. We work with reputable suppliers and prioritize high-quality, clinically tested formulations.

Yes, Nucellis is a well-established company with over 20 years of experience in the medical aesthetics industry. Since 2003, we have been designing, developing, and selling clinically tested anti-aging products for patients, dermatologists, and aestheticians. Our extensive product line helps correct signs of aging and improve skin quality. We serve customers in over 80 countries and have more than 300 manufacturing employees across our two production facilities and three offices located in 3 countries.

We support multiple payment methods to provide flexibility for our customers. If you have a preferred payment option, please contact us via WhatsApp: +8617730567046, email: support@nucellislab.com
, or through the "Contact Us" section on our website. Our customer service manager will assist you in arranging the most suitable payment method.